Unhappy Hour

Ketel One Martini.jpgKetel One Martini

Rinse a chilled cocktail glass with dry vermouth. Pour out residual. Place two Tomolives (pickled tomatoes) in the glass and cover with chilled Ketel One vodka. 

A friend of mine presented a theory that there is, for each of us, an age range of about 13-26 where everything was better than all that ever was or would be. Sports teams, television, and music especially fall under this category. I’ll admit that, for me, this is especially true because that time period encompasses the Showtime Lakers and Wayne Gretzky in sports, Moonlighting, Animaniacs, and MTV with actual music on the tube. One of my favorite musical quirks was the swing revival that seemingly came from nowhere. Acts like the Squirrel Nut Zippers, Brian Setzer Orchestra, and Cherry Poppin’ Daddies had us polishing up saddle oxfords and even Jimmy Buffett & the Coral Reefer Band added a horn section for a time. To me, the apex was Big Bad Voodoo Daddy, so I was excited to have the chance to see them perform locally on Saturday.

Unfortunately, this was not meant to be as lead singer Scotty Morris was ill. We were informed that the concert was cancelled by the parking attendant, there was a statement on the band’s website explaining the cancellation by the time we got home, and a little over an hour before the posted show time, we received an e-mail from Ticketmaster:

Unfortunately, your upcoming event has been cancelled. The good news is we already refunded your money including fees [emphasis theirs].

Sure, I was disappointed that the concert was cancelled, but the response by the venue, the band, and Ticketmaster was as good as it could have been, considering the circumstances.  Contrast this with the NFL Hall of Fame game which kept fans in the seats through the announcement of the starting line-ups, even though the cancellation was announced online an hour before, and the reimbursement policy can be seen here. One shows a genuine commitment to customer service; the other not so much. I can even (reluctantly) appreciate Ticketmaster’s “convenience” fees.

There is a bunch of debate over having a “Plan B,” but when elements of your service are beyond your reasonable control, having one can be quite beneficial.

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